Moratorium for Business Customers

Moratorium: Defer the payment of instalments

Crédito especializado com o Santander

In the context of the COVID-19 pandemic:

In the context of the COVID-19 pandemic, in which many companies have their business affected on a temporary basis, a loan moratorium was established that allows to defer repayment of principal, or even interest, as well as extending credit limits, which will support companies in Portugal in dealing with this difficult period of their businesses.

The Portuguese Government has approved a moratorium, until 30 September 2020, which ensures the continuity of contracted credit facilities and the extension or suspension of credits until the end of this period, covering companies that meet the criteria set forth in Decree-Law no. 10-J/2020, of 26 March (the “Government Moratorium”).


The Government Moratorium includes a range of measures to protect and support liquidity and cash flow, with the purpose of deferring performance of obligations by beneficiaries to financial entities.

Contabilidade fiscalidade

What is Santander’s solution for the Government-announced business moratorium?

Santander offers a solution with regard to the Government Moratorium that allows companies to choose between two alternatives.

Santander allows companies to choose between two alternatives:


  • Suspension of principal repayments on loans entered into with Santander OR;
  • Suspension of principal and interest repayments on loans entered into with Santander, the latter being compounded in the loan amount with reference to their accrual date at the rate specified in the agreement in force.

In either options, the contractual payment schedule will be automatically extended for an identical period to that of the suspension, in order to ensure that there are no further charges other than those which might result from the variability of the loan reference interest rate, with all the elements related to the contracts covered by the measure being extended as well, including security.


Additionally, the credit facilities entered into with Santander that have a maturity date corresponding to a date prior to 30 September will be automatically extended until that date.

À medida

What loans are covered by the Moratorium?

All loans entered into with Santander are covered, know the exceptions.

(a) Credit or financing for purchasing securities, or the acquisition of stakes in other financial instruments, whether or not secured by those instruments;


(b) Credit granted to beneficiaries of schemes, subsidies or benefits, in particular tax-based, related to moving their head offices to Portugal, including investment activities;


(c) Credit granted to companies for individual use, through credit cards of the members of the management or supervisory bodies, employees or other staff.


Am I eligible to benefit from the Moratorium?

Companies that meet all of the following conditions can apply to the Government Moratorium.

(a) Their business is carried out, and their head office is located, in Portugal;


(b) They are classified as micro, small and medium-sized enterprises according to the European Commission Recommendation 2003/361/EC, of 6 May 2003, as well as other companies which, on 26 March 2020, irrespective of their size, meet the conditions referred to in paragraphs (a), (c) and (d), except for those which are part of the financial sector;


(c) They are not in arrears or default regarding Santander as at 18 March 2020, nor meet the materiality requirement, and are not insolvent or under a payment suspension or termination situation, nor are under payment collection procedure requested by any financial entity;


(d) They are not in arrears with payments to the Tax and Custom Authorities and the Social Security, respectively, within the meaning of the Código de Procedimento e de Processo Tributário [Code of Tax Procedure and Proceedings] and the Código dos Regimes Contributivos do Sistema Previdencial de Segurança Social [Code of Contributory Regimes of the Social Security Welfare System]; for this purpose, until 30 April 2020, no debt created during March 2020 is relevant;


(e) All other companies will also benefit from the measures provided for under this Decree-Law, irrespective of their size, except for financial-sector entities, and provided that they comply with the applicable general conditions;

Mobilização antecipada

When can I apply for the Moratorium?

You can apply for the Moratorium for as long as it remains in force (until 30 September 2020).

How can I apply for the Moratorium?


Steps to apply

  1. Please log in to NetBanco Empresas
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  2. Please go to the menu “Loan” / “COVID-19 - Exceptional Measures”
  3. Select the option you wish to apply for
    (Principal OR Principal + Interest)
  4. Upload the documents
    In particular, the Good Standing Certificates in respect of the Tax Authority and Social Security
  5. Please sign the operation
    According to the usual rules applicable to any other operations carried out in NetBanco Empresas

How can I apply for the Moratorium in NetBanco Empresas?

  • Online

    You can immediately apply for the Moratorium at NetBanco Empresas (in Portuguese).