Voltar à lista de questões sobre “Loan Moratorium”

How do I sign the amendment to the loan agreement via NetBanco?

In NetBanco:

  • select “Documents” in the dropdown menu and then “Digital Pen”
  • select the document “Moratorium for Personal Customers” and “Applying for a Moratorium”; to open the document
  • you will find a code, which must be entered in the field “Document Code”
  • select “Sign”
  • select “Request SMS” and enter the code you received on your mobile.


For the Santander moratorium, all holders and guarantors will be contacted to sign the amendment (addendum to the agreement) to the loan.


Can the loan agreement amendment be signed at the counter?


Will my loan’s interest rate change with the moratorium?